Privacy Policy
Your privacy is important to us. This policy explains how ShineAtelier collects, uses, and protects your personal information.
Last updated:
Information We Collect
Personal Information
When you request our cleaning services or contact us for a quote, we collect information such as your name, email address, phone number, and property address. This information is necessary to provide you with accurate service estimates and to schedule cleaning appointments.
Property Details
To provide accurate cleaning quotes, we may collect information about your property size, number of rooms, cleaning frequency preferences, and specific service requirements. This helps us deliver tailored cleaning solutions that meet your exact needs.
Payment Information
For completed services, we process payment information through secure payment processors. We do not store complete credit card numbers on our servers, ensuring your financial information remains protected.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our cleaning services:
- • Provide accurate cleaning quotes and estimates based on your property specifications
- • Schedule and coordinate cleaning appointments with our professional team
- • Communicate with you about service updates, scheduling changes, or special offers
- • Process payments and maintain service records for quality assurance
- • Improve our services based on customer feedback and preferences
Information Sharing and Disclosure
Third-Party Services
We work with trusted third-party service providers to facilitate our operations, including payment processing companies and scheduling platforms. These partners are contractually obligated to protect your information and use it only for authorized purposes.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if necessary to protect the rights, property, or safety of ShineAtelier, our customers, or others.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
SSL encryption, secure servers, and regular security audits to protect data transmission and storage.
Access Controls
Limited access to personal data, employee training on privacy practices, and regular access reviews.
Your Privacy Rights
As our valued customer, you have the following rights regarding your personal information:
Access
Request information about the personal data we have collected about you.
Correction
Request correction of any inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Portability
Request a copy of your personal information in a structured, machine-readable format.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content:
For detailed information about our cookie usage, please visit our Cookie Policy.
Questions About Privacy?
If you have questions about this Privacy Policy or our data practices, please contact us:
Send us a message
Contact Information
Address
3rd Ave, Taguig, Metro Manila, Philippines
Phone
+63 917 712 3456
Business Hours
Monday-Saturday: 6:00-18:00
Sunday: 8:00-16:00